Overview
Maxx-Supply.com is committed to ensuring customer satisfaction through quality products and exceptional service. We recognize that each situation is unique and handle all returns and exchanges on a case-by-case basis to provide fair and reasonable resolutions.
Return Authorization Process
All returns require prior authorization. Before returning any merchandise, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This process ensures efficient handling and accurate processing of your return.
Contact Information:
- Email: sales@maxx-supply.com
- Phone: (803) 329-6299
Return Timeline and Conditions
Returns are accepted within 30 days of the original order date. Refunds will be processed for the product cost only, minus applicable restocking fees and original shipping charges. Returns requested beyond the specified timeframe may be declined at our discretion.
Restocking Fees
Returns for reasons other than shipping damage or manufacturer defects are subject to restocking fees to cover administrative and processing costs. These fees average approximately 25% of the returned item's value, though the exact amount may vary based on specific circumstances.
Important Notice: Restocking fees may apply even if an order is canceled prior to shipment. We strongly recommend reviewing all order details carefully before submission to avoid unnecessary fees.
Non-Returnable Items
The following categories are considered final sale and cannot be returned:
Pipe Products All pipe sales are final upon order placement and cannot be canceled or returned.
Fabricated Items Custom-fabricated fittings are specially manufactured to order and cannot be accepted for return by the manufacturer. These items are typically identified by "F" or "FB" suffixes in the part number. Please verify all specifications, quantities, and part numbers before ordering.
Duct Products All PVC and CPVC duct components are non-returnable.
Special Orders and Custom Items Products that have been specially ordered or modified per customer specifications are ineligible for return.
Clearance and Discontinued Items All clearance, discontinued, or closeout merchandise is sold as final sale.
Shipping Damage and Manufacturing Defects
Should you receive damaged or defective merchandise, please contact our sales team immediately upon receipt. We require inspection of all packages upon delivery to identify any shipping-related damage.
Promotional Offers and Price Adjustments
Returns followed by repurchase of identical items to capitalize on promotional pricing are prohibited. For promotional item returns or exchanges, refunds will be limited to the amount originally paid, less applicable shipping and restocking fees.
Return Shipping Instructions
Critical Requirement: No merchandise will be accepted without a valid RMA number issued by our sales team. Please obtain authorization before shipping any returns to ensure proper processing.
Security Notice
Maxx-Supply.com will never request changes to banking information, mailing addresses, or remittance details via email. If you receive such communications, do not respond and contact us immediately at our main telephone number to report the incident.
We appreciate your business and strive to resolve all concerns promptly and fairly. For questions regarding this policy or to initiate a return, please contact our customer service team.
Please note that our Company will never request changes to our banking information or mailing or remittance address via email. If you ever receive an email requesting a change to our banking information or mailing addresses, please do not respond and notify us immediately via our main telephone number.
Return Address
Maxx Supply Returns Department
1429 Dave Lyle Blvd.
Rock Hill, SC 29730
For additional questions or concerns, please contact customer service at Contact Us to request an Return Material Authorize.